Job Description

About the Role

Frank Porter is looking to hire a Client Support Executive based in our Dubai office.

URGENT REQUIREMENT!

The successful candidate will be responsible for providing our property owners with a direct channel for communications and exceeding the expectations of our owners at all times.

Responsibilities

Overseeing/managing the needs and requirements of our owners via email and telephone Responds to emails promptly with professionalism and provides correct information Responding to queries and requests for monthly statements/earnings Manages owner booking queries and manages expectations Coordinates with other departments to ensure essential maintenance is up to date for owner properties Assists with reminders for bill payments/service charges/renewals/cancellations Provides advice and real-time information on owner listings/bookings Responds to reviews on owner listings Attending team meetings as required Airbnb claims, resolutions, refunds Reporting/rectifying listing issues Communicated with other departments to ensure guest/owner issues are actioned Oversee Insurance Handover of properties back to owners Weekly reports

Requirements

Prior Experience in a Client Service Management role or Client Account Manager Experience of working within the Property Management or vacation home rental business would be advantageous Excellent command of English (English will be your first language) Takes ownership of issues and resolves them with minimal supervision Can assign tasks to various departments but follow up to ensure completion Proactive approach Decision maker Common sense Calm under pressure Demonstrates leadership capabilities - in this role, you will be reporting to Senior Management Scheduling experience
Job Type: Full-time

Job Type: Full-time

Pay: AED7,000.00 - AED7,500.00 per month