Job Description

Join a vibrant team in the consulting industry as a Remote Client Support Associate, providing essential support to clients in sectors like finance, technology, and logistics. This fully remote opportunity allows you to work from anywhere in the UAE, assisting clients through digital channels (phone, email, live chat, video calls) to address inquiries, coordinate services, and ensure a seamless experience. This role is perfect for enthusiastic, multilingual individuals with strong communication skills who want to kickstart or grow their career in a flexible, remote environment within the consulting and management field.Key Responsibilities:

• Respond to client inquiries in English (and Arabic or other languages, if applicable) via phone, email, live chat, or video calls, addressing questions about consulting services, project updates, or process improvements.
• Update and maintain client information and service requests in CRM systems (e.g., Salesforce, Zendesk).
• Coordinate with internal teams to ensure client needs are met, such as scheduling meetings or relaying project updates.
• Assist in preparing basic reports or presentations to support consulting projects, using tools like Microsoft Office or Google Workspace.
• Document client interactions to ensure high-quality service and compliance with industry standards.
• Participate in virtual training to learn about consulting processes, client management, and digital tools.
• Share feedback to improve client support processes and enhance the client experience.

What We Offer:

• Competitive Salary: Attractive compensation package aligned with the UAE's standard of living and remote job market.
• Signing Bonus: AED 2,000 upon completion of the initial 3-day training period.
• Performance Bonuses: Annual incentives based on client feedback and individual performance.
• Remote Opportunity: Work from anywhere in the UAE with full flexibility, supported by provided equipment (laptop, headset) and software access.
• Flexible Hours: Monday to Friday with adaptable schedules (e.g., 9:00-17:00 GST), no weekend shifts.
• Professional Growth: Paid initial training and access to ongoing development programs to advance in client support or consulting roles.
• Work-Life Balance: Support for the UAE's dynamic lifestyle, prioritizing balance between work and personal life.
• Inclusive Culture: A collaborative, diverse work environment focused on client satisfaction and team success.

Requirements:

• High school diploma or equivalent; degree in business, communications, or related field is a plus but not required.
• 0-2 years of experience in customer service, administrative, or client-facing roles (entry-level candidates encouraged to apply).
• Fluency in English; proficiency in Arabic or another language is a significant advantage.
• Strong verbal and written communication skills, with a focus on empathy and client care.
• Familiarity with CRM tools (e.g., Salesforce, Zendesk) or willingness to learn (training provided).
• Stable internet connection (minimum 20 Mbps) and a quiet, professional workspace for remote work.
• Ability to work independently and in a team, with good organizational skills and attention to detail.

Why Join Us?:
This is your opportunity to launch or grow your career in the consulting industry, working remotely from anywhere in the UAE. With a flexible work environment, competitive benefits, and a supportive team, you'll help clients succeed while building valuable skills in a high-demand field.

Skills Required