Job Description

Your Role with Us

As a

Client Success Manager

, you're the central bridge between our clients and our internal teams (Copy, Funnel, Performance & Creative).

You ensure projects run smoothly, clients feel understood, and results are delivered clearly and with structure.
You're not just an account manager - you're a strategic sparring partner with a strong sense of oversight.

What You Should Bring

2-3+ years of experience in a digital environment (agency, performance marketing, funnel projects, SaaS, or similar) Strong understanding of online marketing & funnels (you don't need to run ads, but you should understand what we're talking about)*
Familiarity with agency or service-based workflows

Tools & Skills

Empathy & communication strength - you're able to manage expectations, de-escalate situations, and lead conversations Experience with Slack, Notion, ClickUp or similar tools Structured mindset: able to prioritize tasks, oversee timelines, and handle feedback efficiently Proactive thinking - you don't just forward requests, you help steer the process Experience with Slack, Notion, ClickUp or similar toolls Excellent command of spoken and written German (English optional) Ability to understand and communicate simple funnel or campaign structures Basic knowledge of ads (Meta), creatives, copywriting & tracking You can translate client needs into clear tasks - for copywriters, funnel builders, or designers

What You'll Do

Be the first point of contact for our clients after the CEO Lead regular client check-ins, gather feedback, and direct it to the appropriate team members Manage project organization (status, timelines, blockers) Translate between client and implementation teams - keeping tone and clarity Spot when a project is at risk and proactively take action Bring your own ideas to improve client experience and retention

What You Don't Have to Do

You don't need to design creatives You don't need to set up ads You don't need to handle technical implementation You

do

need to understand how it all works - and know who to talk to

What We Offer

Collaboration with a high-performing, ambitious team Access to premium clients & innovative projects Clear processes - but plenty of freedom and ownership Room for personal growth, leadership & long-term perspective Optional: Relocation to Dubai and working from EYL HQ
Art der Stelle: Vollzeit

Sprache:

* Deutsch (Erforderlich)