Responsibilities

About us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team

The Independent Agency team is looking for a Client Solution Manager who can build healthy, long-term agency relationships by solving agencies\' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok\'s ad products and are humble, dynamic and open for change and who proactively drive the agency\xe2\x80\x99s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, deep understanding of the digital media ecosystem and an ability to evolve in a fast-paced demanding startup environment leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:

• Manage 60-90 agency accounts to improve their performance and drive revenue growth
• Monitor and analyze ad campaigns, and proactively analyse performance of priority accounts and create optimisation and sell through strategies
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setting up and optimization
• Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Support and work with sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with agencies, in collaboration with the sales team
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
• Maintain accurate and up-to-date records of client interactions and account activity
• Put together proposals along with Sales for significant opportunities
• Accurate forecasting on Bi-monthly basis supporting Sales teams
• Accountable for Enablement of the agency
• Work with internal teams to guide inventory allocation
• General creative tips and best practices
• Bidding/Budget/targeting recommendations to scale up accounts
• Communicate top-up/budget increase with advertisers and encourage them to increase investment on TikTok ads
• Tier BoB and apply different approaches to manage clients of each tier to drive revenue
• Remove ad review blockers for advertisers by communicating effectively with customers and internal stakeholders (ads review, finance, product etc.) to ensure good customer experience

Qualifications

• At least 5 years of experience in account management/client services roles in digital marketing, agency experience is a big plus
• Deep understanding of the KSA media and advertising landscape
• Experience managing performance advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Excellent written and verbal communication in both Arabic and English
• Strong attention to detail and a proven ability to manage conflicting priorities and meet tight deadlines
• Experience working in a fast-paced, client-facing technical services environment supporting web-based products
• Ability to effectively translate technical language to non-technical stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.