Job Description

Client Service Manager - Corporate and Investment Banking - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Service Manager to provide operational and administrative support to Corporate and Investment Banking (CIB) clients. The role focuses on enhancing client experience by acting as a liaison between clients and internal departments, resolving service issues, and ensuring compliance with regulatory requirements.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 16000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Act as the primary liaison between clients and internal departments to ensure seamless service delivery
• Provide advisory support to clients on account services, e-channels, and banking regulations
• Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
• Collect and verify client documentation as per FAB and regulatory requirements
• Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
• Maintain accurate records of all client communications, service requests, and resolutions
• Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
• Safeguard security items and obtain proof of delivery in line with FAB policies
• Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
• Identify process improvement opportunities to reduce risk and enhance operational efficiency

Ideal Profile

• University degree in Commerce, Banking, or related field
• Minimum 3 years of experience in banking operations or client servicing roles
• Strong knowledge of banking principles, policies, and back-office procedures
• Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
• Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
• Ability to work independently and manage priorities in a fast-paced environment
• Detail-oriented with high standards of accuracy and efficiency

Why Join Us

• Opportunity to work with the UAE's largest and most prestigious financial institution
• Play a key role in enhancing the client experience within FAB's Corporate and Investment Banking segment
• Exposure to diverse client portfolios and cross-functional banking operations
• Competitive tax-free salary and benefits package with career growth opportunities
• Collaborative and professional environment that fosters innovation and client success

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a trusted global financial leader, offering secure, innovative, and customer-focused solutions across corporate, investment, and retail banking.
Job Title Client Service Manager - Corporate and Investment Banking - Abu Dhabi, UAE
Client Service Manager - Corporate and Investment Banking - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Service Manager to provide operational and administrative support to Corporate and Investment Banking (CIB) clients. The role focuses on enhancing client experience by acting as a liaison between clients and internal departments, resolving service issues, and ensuring compliance with regulatory requirements.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 16000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Act as the primary liaison between clients and internal departments to ensure seamless service delivery
• Provide advisory support to clients on account services, e-channels, and banking regulations
• Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
• Collect and verify client documentation as per FAB and regulatory requirements
• Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
• Maintain accurate records of all client communications, service requests, and resolutions
• Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
• Safeguard security items and obtain proof of delivery in line with FAB policies
• Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
• Identify process improvement opportunities to reduce risk and enhance operational efficiency

Ideal Profile

• University degree in Commerce, Banking, or related field
• Minimum 3 years of experience in banking operations or client servicing roles
• Strong knowledge of banking principles, policies, and back-office procedures
• Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
• Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
• Ability to work independently and manage priorities in a fast-paced environment
• Detail-oriented with high standards of accuracy and efficiency

Why Join Us

• Opportunity to work with the UAE's largest and most prestigious financial institution
• Play a key role in enhancing the client experience within FAB's Corporate and Investment Banking segment
• Exposure to diverse client portfolios and cross-functional banking operations
• Competitive tax-free salary and benefits package with career growth opportunities
• Collaborative and professional environment that fosters innovation and client success

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a trusted global financial leader, offering secure, innovative, and customer-focused solutions across corporate, investment, and retail banking.
Post Details
Job Start Date
Salary from 16000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required