Client Service

Dubai, United Arab Emirates

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Job description

Job Role: Client Service

Job Location: Dubai , UAE

Roles and Responsibilities:

Must have an in-depth knowledge on Events and Exhibition Industry
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Maintaining an accurate record of all existing and potential clients.
Resolve complex client problems or disputes in a professional manner
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

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