Job Description

Job responsibilities:

( These are the fundamental job duties regularly performed by the employee in the position)

VIP Client Development & Relationship Management

Build and nurture long-term relationships with VIP and UHNW clients across fashion, homeware, and beauty Act as the dedicated point of contact for VIP clients, ensuring their needs are anticipated and exceeded Organize private appointments, home consultations, and exclusive previews of collections and launches Maintain a detailed understanding of client preferences, lifestyles, and purchasing history to deliver a personalized approach

Sales & Business Contribution

Drive sales performance through targeted clienteling, upselling, and cross-category opportunities (fashion, homeware, beauty) Develop strategies to grow VIP client spend and retention Collaborate with the Buying, Merchandising, and Store Management teams to align product offerings with VIP expectations

Events & Experiences

Plan and host exclusive events, trunk shows, and brand experiences tailored to VIP clientele Partner with marketing and PR teams to deliver lifestyle activations that reinforce brand prestige Curate gifting and bespoke services for VIP clients, including festive or milestone occasions

Team Collaboration & Leadership

Support and mentor the Personal Shopping and Client Services team in delivering VIP standards of service Act as the liaison between VIP clients and internal teams to ensure smooth service delivery Provide regular reporting and insights on client activity, preferences, and opportunities

Excellence & Discretion

Uphold the highest standards of confidentiality and integrity in all client interactions Ensure the client journey reflects luxury service values at every touchpoint Continuously research market and competitor practices to keep the brand at the forefront of VIP services

Educational Qualification

Bachelor's degree in Business, Marketing, Fashion Management, or related field (preferred)

Work Experience

7+ years' experience in luxury retail, client relations, or personal shopping

Competencies

Strong background in luxury retail (fashion, homeware, and/or beauty) Proven experience in client relationship management with VIP/UHNWI clients Exceptional interpersonal and networking skills High level of discretion, emotional intelligence, and cultural sensitivity Business acumen with the ability to translate relationships into measurable results Creativity in curating experiences and anticipating client needs Strong organizational skills and ability to manage multiple VIP requests simultaneously Demonstrated success in building and maintaining a portfolio of high-value clients Prior experience working with UHNW clients or high-profile families is highly desirable

Languages

Fluency in English and Arabic required, additional languages are a plus





AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.



Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.



Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.



For more information, visit www.awrostamani.com .

AWR Lifestyle, the retail arm of AW Rostamani Group, has been redefining style and design in the Middle East for over a decade. With a portfolio of globally renowned and sustainable fashion and lifestyle brands, including American Rag Cie, Maison7, Vhernier Milano, and Bianchet, AWR Lifestyle curates exceptional experiences that bring world-class design to homes and wardrobes across the region.


Through its exclusive retail stores and wholesale distribution, AWR Lifestyle continues to set new benchmarks in delivering quality, craftsmanship, and innovation. Aligned with the AW Rostamani Group's purpose of enriching lives, AWR Lifestyle remains committed to inspiring customers, embracing generations, and creating a meaningful impact on the industry.


For more information, visit www.awrostamani.com .