Client Relationship Manager
Dubai, DU, AE, United Arab Emirates
Job Description
Responsibilities
Build and maintain long-term relationships with clients to ensure high satisfaction and retention. Act as the primary point of contact for client inquiries, feedback, and issue resolution. Understand client needs and coordinate with internal teams to deliver customized solutions. Monitor client account performance and present regular updates or reports. Organize meetings, calls, or business reviews to strengthen strategic partnerships. Identify opportunities for upselling or cross-selling based on client needs. Ensure contract renewals, service agreements, and SLAs are managed effectively. Resolve conflicts and escalations professionally and in a timely manner. Stay informed about industry trends to better support client objectives.
Job Profile
Bachelor's degree in Business Administration, Marketing, or a related field. 3-5 years of experience in client servicing, account management, or relationship roles. Excellent interpersonal and communication skills, both written and verbal. Strong organizational abilities and a customer-focused mindset. Proficiency in CRM platforms like Salesforce or Zoho.
Job Category:
OfficeJob Type:
Full TimeJob Location:
Dubai
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Job Detail
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Job IdJD1918741
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned