Client Partner Middle East
Dubai, United Arab Emirates
Job Description
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Company Description
Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients\xe2\x80\x99 businesses through designing the products and services their customers truly value.
Your Impact
Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients\xe2\x80\x99 businesses through designing the products and services their customers truly value.
Your Impact
- Drive and lead stewardship for Publicis Sapient clients in the region, acting as their PS leader and ensuring profitable YoY Growth. Measure of success will include
- Increasing sales pipeline with existing and new buying centres
- Conversion of sales pipeline in line with Sold as Margin targets
- Erosion of less than 3% against Sold as Margin targets (Delivered as Margin)
- Targets for booked revenue and recognized revenue.
- Team morale and happiness
- Client satisfaction scores
- Company contribution
- Create and own Account Plans for each client to meet above objectives
- Build and own tursted advisor relationships with each of your clients.
- Develop a relationship map, 3\xe2\x80\x935-year vision and strategy, and manage tactical executions to sell the full PS portfolio
- Foster deeper relationships with customer CXOs (beyond the CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities
- Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for our people, our clients and PS.
- Own monthly, quarterly, and annual booking targets and ensure contractual arrangements meet defined commercials goals.
- Manage and ensure delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders
- Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
- Maintain a thorough understanding of the PS GTM offerings and solutions, brand and network building, cross-client line of businesses, and industry trends
- Cross-sell across our horizontals, services, solutions, and capabilities
- Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations, and contributions to the PS Growth Force Community.
- Manage PS Internal stakeholders and build a dedicated and virtual team of experts to match our offerings to Client priorities
- Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education
Qualifications
Your Skills & Experience
Your Skills & Experience
- Minimum of 12-15 years in industry and professional services with demonstrated success and growth as an account manager or client partner
- Experience managing large accounts
- A track record of building and converting a pipeline without burning teams or clients
- A track record of building trusted advisory relationships witih senior clients
- A list of contacts that will help achieve the measures of success defined above
- A passion for people, leadership, equality, and society
- Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs
- Strong global leadership capability and lead change while inspiring and developing others
- Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence
- We are looking for Arabic speakers or candidates based in Saudi or who are willing to relocate/travel to Saudi Arabia
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Job Detail
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Job IdJD1508666
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned