Client Implementation Manager
Manama, Bahrain
Job Description
13183-Client Implementation Manager
Experience: 10-15
Posted: 20 Feb,2023
Location: Bahrain
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Key Responsibilities:
- Lead the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance Products, Platforms, their components and products
- Attend Pre-sales meetings with the RM and GTB sales and Product team with the client to ensure good understanding of the solution to be implemented and lead subsequent post-sales implementation meetings.
- Support the product and sales team in structuring solutions implementation as per client requirements.
- Present Implementation plan to customers and explain the process and requirements
- Create and maintain an implementation pipeline and present it in the GTB pipeline discussions.
- Work on the way to reduce implementation timelines and cycles to improve on the time to dollar
- Handhold customers post implementation until handover to customer services
- Improve the Digital penetration on all the platforms that the bank has.
- Maintain MIS on the implementations and the digital penetration
- Carry out post implementation survey with the customers and do a proper handover to customer service
- Define and implement workflows, SLAs, and training for these products. Work closely with the product management, customer service, sales teams and functional units (example compliance, legal, risk, infosec) to ensure successful implementation of these products for our clients
- Ensure that all necessary supporting tools (implemented in the Bank, for example CRM, chatbots, on-demand training, and content management tools) are integrated effectively
- Continuously monitor, measure, and improve the implementation process to ensure client satisfaction
- Work closely with multiple countries, defining standards and overseeing and executing the migration plan from legacy platforms.
- Create and manage a team, defining roles & responsibilities and KPIs to support the implementation and migration effort.
Risk, Compliance & Business Continuity:
Job Requirements:
- Understand and adhere to all relevant compliance regulations and laws
- Continuously monitor and assess risks associated with the customer service process
- Develop and implement contingency plans to minimize disruption to business continuity
Job Requirements:
Experience
Education / Certifications
- Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
Education / Certifications
- Bachelor\'s degree in Business Administration, Finance, or related field. PMI Certification a plus.
Experience
Personal Attributes
- Strong leadership skills and must have experience in Business Process Management-BPM
- Excellent project management and organizational skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing requirements
- Strong analytical and problem-solving abilities
- Excellent time management and prioritization skills
- Strong attention to detail and accuracy
- Proven ability to manage teams and delegate tasks effectively
- Strong customer service focus
- Proven ability to work well under pressure and meet tight deadlines
- Positive attitude, proactive and results-oriented
- Strong work ethic and ability to work independently
- Ability to think strategically and make sound business decisions
- Strong understanding of digital transformation and the integration of supporting tools
such as CRM, chatbots, on-demand training, and content management tools.
Required Skills
Skill
Years
Months
Business continuity
10
1
Business Process Management
10
1
Digital Transformation
10
1
Global Transaction Banking
10
1
Cash Management
10
1
Banking - Trade Finance
10
1
Supply chain management(SCM)
10
1
Integration experience with CRM,
10
1
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Job Detail
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Job IdJD1527468
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationManama, Bahrain
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EducationNot mentioned