Job Description

Position:

Client Experience & Operations Lead

Location:

Dubai

Overview

A premium property-care and housekeeping company is seeking a detail-oriented, service-minded professional to oversee daily field operations, coordinate teams, and maintain high client satisfaction.

The ideal candidate will have strong experience managing day-to-day operations in service-based environments such as hospitality, restaurants, salons, spas, or facility management. The role requires both operational discipline and excellent communication skills.

Responsibilities

Coordinate and monitor daily cleaning and maintenance schedules across assigned properties. Ensure all locations are completed and guest-ready by the required deadlines. Communicate professionally with clients and resolve feedback or complaints efficiently. Supervise outsourced field teams and drivers, ensuring punctuality, discipline, and quality. Conduct periodic inspections and train staff to maintain service standards. Track daily progress, report completed tasks, and flag any operational issues promptly. Maintain accurate operational records and support management in process improvement.

Requirements

Minimum 3 years of supervisory or operations experience in hospitality, spa/salon, restaurant, or similar service industries. Strong leadership and people-management skills. Excellent spoken and written English. Well-organized, reliable, and calm under pressure. Able to manage multiple tasks and locations independently. Valid UAE driving license preferred but not required.

Compensation

Salary: AED 4,000 - 4,500 (all-inclusive) Visa and phone allowance provided Monthly performance bonus based on service quality and punctuality 6-day work week, 8am-6pm Opportunity to grow into Operations Manager within 12 months
Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month