Serves as the first point of contact for day-to-day communications with designated accounts, follows up on correspondences and works to strengthen and grow account relationships.
Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.
Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including: processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.
Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.
Requirements:
4+ years of experience in insurance/ insurance brokerage managing a portfolio of clients
Experience in the UAE market is required
Very good communication and stakeholder management skills
Excellent MS office skills
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