Job Description

Location:

Dubai, AE

ID:

11739
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Role &

Responsibilities:



Client

Master the Client Journey Create Customer emotion and desire Engage existing and prospect clients as per weekly plan defined by Store Management Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of

the product, closing and farewell).

Focus on development and retention of existing clients, recruitment of new and potential ones Engage the client through every selling opportunity - walk in, private appointment, phone consignments Actively participates to the sales in partnership and OTO appointment routine

Operations and Visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints Ensure product good maintenance, replenishment on the floor Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. Respect administration and operations procedures. Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key

Competencies:



Incorporate greater human touch & empathy in engagement, shows emotional closeness

Believe in the brand story and mission Embody the new brand values and attitude Informed about what's happening in the brand (global and local) universe Transactional: performs actions

and task needed to respond to

client requests and enable the

sales

Commercial: applies consultative selling skills to secure "close the sales", "up-sell" and "cross-sell" Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos Relational: establishes human connections with customers, emphatically adapting to the individually and situation Emotional: ineluctably, primes emotions that influence customers attitude, cognition and behaviour.

#LI-DNI

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.