Job Description

Job Purpose:

To manage and process vehicle warranty claims by ensuring accurate documentation, coordination with technicians and manufacturers, and timely submission and approval of claims in line with company and OEM warranty policies.

Key Responsibilities:

Handle all vehicle warranty claims raised by the service centre. Review job cards, repair orders, and technician reports for warranty eligibility. Prepare, submit, and track warranty claims through OEM or system portals. Coordinate with service advisors, technicians, and warranty controllers for required information. Ensure labor hours, parts usage, and repair details comply with warranty guidelines. Follow up on claim approvals, rejections, and resubmissions. Maintain accurate records and documentation for all warranty claims. Resolve warranty-related queries from internal teams and manufacturers. Support audits and ensure compliance with warranty policies and SOPs. Prepare basic reports on warranty status, approvals, and rejections.
Key Competencies / Skills:

Strong knowledge of automotive warranty procedures Attention to detail and accuracy Documentation and record-keeping skills Coordination and communication skills Time management and follow-up ability Familiarity with dealer management systems (DMS) Basic MS Excel and reporting skills
Qualification & Experience:

Diploma or Bachelor's degree preferred 1-3 years of experience in warranty administration within a car service centre Experience working with OEM warranty portals is an advantage Knowledge of UAE automotive service operations preferred
Job Type: Full-time