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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world\'s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
Responsible for sorting and distributing guests\' and administrative mail
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Recommends first and foremost the hotel\'s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
Coordinates the paging of guests in the lobby and Food & Beverage outlets
Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements
Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms
Works with Director of Rooms in preparing the department\'s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget
Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:
Planning for future staffing needs and recruiting in line with company guidelines
Prepares and administers detailed induction program for new staff
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Adheres to OH&S policies and procedures and ensures direct reports do the same
Log security incidents and accidents in accordance with hotel requirements
Good English language verbal communication skills
Strong leadership and teamwork skills
Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Ability to work with constant interruptions with a high degree of professionalism
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Qualifications
Degree from School for Tourism & Hotel Management
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