Job Description

About the Role
We are seeking an experienced and service-driven Chief Concierge to lead our concierge team and ensure exceptional guest experiences. The ideal candidate will be a true hotel ambassador with extensive local knowledge, strong leadership skills, and a passion for delivering personalized, memorable service.
Key Responsibilities
Lead, train, and motivate the concierge and bell team to deliver world-class guest service.
Oversee daily concierge operations, ensuring smooth and efficient service at all times.
Assist guests with reservations, transportation, directions, recommendations, and special requests.
Build and maintain strong relationships with local partners, service providers, and tourism organizations.
Handle VIP arrivals, special amenities, and personalized service arrangements.
Ensure all guest requests are followed through promptly and accurately.
Monitor departmental performance and implement service improvements.
Manage lost & found procedures in line with hotel policies.
Oversee scheduling, team performance, and departmental communication.
Collaborate with Front Office and other departments to ensure seamless guest experiences.
Requirements
Minimum 2-3 years of experience as Chief Concierge or 5+ years in a luxury hotel front-of-house role.
Strong leadership and communication skills.
Excellent knowledge of local attractions, services, and cultural offerings.
Outstanding guest relations and problem-solving abilities.
Proficiency in hotel systems (Opera or similar).
Professional appearance, positive attitude, and ability to handle demanding situations gracefully.
Fluency in English; additional languages are an advantage.

Skills Required