Description

Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 121310

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Chief Concierge and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Oversee and manage all concierge operations within the hotel.
• Provide exceptional customer service and personalized assistance to guests.
• Greet and welcome guests upon arrival, assisting with check-in and check-out procedures.
• Offer recommendations and information on local attractions, dining options, and entertainment.
• Arrange transportation services for guests, including airport transfers and car rentals.
• Coordinate guest requests and preferences, such as restaurant reservations and spa appointments
• Handle guest complaints and resolve issues promptly and effectively.
• Maintain a comprehensive knowledge of the hotel\'s facilities, services, and policies.
• Train and develop the concierge team, ensuring high service standards.
• Collaborate with other hotel departments for a seamless guest experience.

Ideally, you should possess some or all the following qualifications and experience:

• Preferably candidates with pre-opening hotel experience.
• Preferably a member of the Les Clefs d\'Or or in the process of getting their accreditation.
• Previous experience as a senior concierge in a luxury hotel setting
• Excellent customer service skills with a focus on personalized experiences
• Strong leadership and communication abilities
• Extensive knowledge of local attractions and entertainment venues
• Exceptional organizational and multitasking skills
• Problem-solving skills to address guest complaints effectively.
• Proficiency in computer systems and hotel management software
• Professional appearance and friendly demeanor
• Flexibility to work weekends, holidays, and flexible hours.
• Fluent in written and spoken English, additional languages a plus.

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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