Job Description

Job Summary
The chief concierge provides exceptional customised guest experience and pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Cheif Concierge, we rely on you to
To have complete knowledge of policies and procedures for the Concierge/Transportation Department.
Ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
Booking concert and theatre tickets, Recommending places to eat.
Arranging airport pick-ups and other transport
Builds relationships with guests to delight and gain loyalty.
Maintains and enforces all quality standards and procedures from guest's pre-arrival, to guest's arrival, to guest's in-house stay to guest's departure.
Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.
Experience and Skills Required:
Must be a certified concierge with Golden Keys from Les Clefs d'Or
Knowledge of Opera
Oral and written fluency in English. Fluent in Additional mainstream language and Arabic speaking is an advantage
University Graduate and Hospitality University Graduate is desirable.
Minimum 2 years experience as Concierge Manager in an international class hotel
Shangri-La Barr Al Jissah Resort & Spa
Muscat, Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions. Muscat International Airport is just 45 minutes away.