Job Description

Job Purpose

The Senior OTC Operations Specialist is responsible for the operation of end-to-end Order-to-Cash cycle, ensuring accuracy, efficiency, and compliance across all processes. This role drives operational excellence, manages stakeholder relationships, and leads continuous improvement initiatives to optimize cash flow and customer satisfaction.

ROLE PROFILE

Responsible for the entire invoice to cash process, billing, collections, disputes, and payment reconciliations. Prepare AR Aging report and ensure timely follow-up on overdue invoices. Monitor KPIs and implement corrective actions to meet our objectives. Responsible for the implementation of IFRS 9 in the OTC process Review commercial discounts & finalize accruals process. Month-end AR closing activities including reconciliation of customer accounts Customers credit notes cycle. Maintain strong relationships with internal and external stakeholders. Ensure adherence to internal controls & our global SOP. Ensure that the customers payment terms is maintained according to their contract Identify risks to align with credit manager & determine balances legible for write off. Fulfill any audit requirements related to OTC. Explore innovative solutions and automation opportunities.

Requirements

Bachelor's degree in Finance, Accounting, or Business Administration. 5-7 years of experience in O2C or relevant finance functions in multinational company. SAP strong knowledge Knowledge of internal control frameworks. Excellent team management and communication skills. * Power BI experience is a plus