DESCRIPTION

The role of Channel Team Lead (CTL) supports Delivery Stations (DS) manage delivery capacity and performance through the variety of Last Mile Programs (LMP) Amazon Logistics (AMZL) use to delight our customers.

The CTL role acts as the main interface between AMZL Operations teams and partners in channels such as the Delivery Service Provider (courier company partners) and HubDP (small/medium store partners in local communities) to procure, maintain and improve LM delivery capacity.

Key job responsibilities
Core responsibilities will include:

• invoice management;
• daily follow up with vendors on on-boarding process;
• facilitate on-boarding process with our external contractor;
• incentive management;
• uniform auditing and inventory;
• daily ops communications with Hub Partner Stores and performance management, if needed;
• arranging and following up on DAY0 attendance for onboarding compliance

A day in the life
Attitude: Quickly understand the business issues and challenges of LM operations; identify strengths/weaknesses and suggest areas for improvement;

Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.

Essential Skills
- Strong execution skills, Action oriented, go getter
- Resourceful to identify the way to get things done using limited resources
- Ability to work under pressure situations
- Ability to work in ambiguous situations and to come out with solutions as per the situations faced

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

BASIC QUALIFICATIONS

Graduate in commerce / business
Demonstrate leadership skills
Direct management experience for agency workforce in operations / logistics, manufacturing, engineering, production or distribution environment
Experience with planning, performance metrics, process improvement
Experience with the full staffing life cycle, including interviewing, hiring, performance management, and terminations
Strong analytical capability; track record of deep dive into data and finding solutions for a variety of operational problems
Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
Excellent communication skills
Experience managing third party resources
Experience managing contingent workforce in a business with peak season

PREFERRED QUALIFICATIONS

Logistic/ Supply chain/ Engineering degree
Experience in Logistics field (courier industry) / FMCG field
Experience in handling external and multiple stakeholders including team, vendors, clients, field executives
Experience in handling live operation preferred (wherein troubleshooting and decisions have to be taken on the spot)
Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such as six sigma, Kaizen etc.
Good communication skills

Amazon