\xef\x82\xb7Advises customers about necessary service for routine maintenance. \xef\x82\xb7Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. \xef\x82\xb7Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. \xef\x82\xb7Prepares a repair order showing time, cost and labor estimates for service. \xef\x82\xb7Writes a brief description of the customer\xe2\x80\x99s concern on the repair order to help the technician locate the problem. \xef\x82\xb7Explains the work performed and the repair order charges to the customer. \xef\x82\xb7Handles customer complaints. \xef\x82\xb7Schedules service appointments. \xef\x82\xb7Obtains customer and vehicle data prior to arrival when possible. \xef\x82\xb7Greets customers in a timely, friendly manner and obtains vehicle information. \xef\x82\xb7Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. \xef\x82\xb7Refers to service history, inspects vehicle, and recommends additional needed service. \xef\x82\xb7Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers\' specifications. \xef\x82\xb7Provides a complete and accurate written cost estimate for labor and parts. \xef\x82\xb7Establishes \xe2\x80\x9cpromised time.\xe2\x80\x9d Checks with dispatcher, if necessary. \xef\x82\xb7Obtains customer\'s signature on repair order; provides customer with a copy. \xef\x82\xb7Establishes customer\'s method of payment. Obtains credit approval, if necessary. \xef\x82\xb7Notifies dispatcher of incoming work. \xef\x82\xb7Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. \xef\x82\xb7Implements and maintains a service marketing program. \xef\x82\xb7Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. \xef\x82\xb7Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. \xef\x82\xb7Keeps service department forms, menus and pricing guides up to date. \xef\x82\xb7Implements a quality control process to eliminate comebacks. \xef\x82\xb7Maintains high customer satisfaction standards. \xef\x82\xb7Handles telephone inquiries regarding appointments and work in process. \xef\x82\xb7Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. \xef\x82\xb7Maintains a professional appearance. \xef\x82\xb7Keeps work area clean. \xef\x82\xb7Other tasks as assigned \xef\x82\xb7Greeting customers and directing them to available mechanics. \xef\x82\xb7Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. \xef\x82\xb7Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. \xef\x82\xb7Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. \xef\x82\xb7Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. \xef\x82\xb7Managing and overseeing the dealership\'s workflow and schedule. \xef\x82\xb7Calling customers to advise them about service changes or car pick-up times. \xef\x82\xb7Maintaining positive customer relationships to ensure repeat business. \xef\x82\xb7Ensuring all details on services rendered and costs are related to customers and processing their payments. \xef\x82\xb7Liaising with service technicians about parts ordering and ensuring parts are available when needed.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Job Type: Full-time Salary: AED3,500.00 - AED5,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• certification in the mechanical field? (Required)