Centre Manager
Dubai, United Arab Emirates
Job Description
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Operations
- Ultimately responsible for the staffing and day-to-day running of the Centre to ensure seamless functioning
- Responsible for customer satisfaction and responding to any customer complaints in a timely manner.
- Responsible for maintaining the Centre operations manuals or similar documentation; ensuring all standards and procedures are up to date.
- Ensure all staff members possess knowledge of, understand and adhere to basic safety measures and centre operational policies and procedures
- Review & update operational SOP\xe2\x80\x99s & Centre operational manuals
- Responsible for identifying any maintenance and repair issues that will affect operations andreducing risk at the Centre.
- Carry out regular health & safety checks & risk assessment
- Ensuring the safeguarding code of conduct is adhered and implemented as the lead safeguarding officer.
- Responsible for any and all ad-hoc Centre projects as discussed and agreed upon with Senior Management
- Responsible for asset management and asset registers pertaining to revenue \xe2\x80\x93 generating equipment, operational equipment, furniture, fittings as well as other asset related to and specifically fitted the operation.
- Plan and organize key/promotional events in a timely and systematic way, to ensure on-time delivery
- Develop In-house kids\xe2\x80\x99 programs and kids\xe2\x80\x99 activities (camps, weekly event, classes)
- Host weekly department meetings
- Talent Management:
- Direct and motivate staff within the Centre and create good team spirit
- Host regular staff meetings and ensure all internal communications are regular
- Oversee staff inductions, training and CPD
- Manage team through performance appraisals
- Oversee Centre scheduling, processing payroll through the monthly attendance report, managing sick leave, holiday arrangements, and ensuring adequate business cover is maintained throughout
- Support HR Department in sourcing and recruiting the right talent needed to maintain an excellent operational standard in terms of customer service and general operations
- Sales/Marketing
- Understand and deliver annual Centre sales goals and KPIs
- Work with the marketing team to ensure Centre marketing campaigns are planned andactioned accordingly to deliver targeted results
- Participate in drafting new ideas to improve sales figures
- Responsible for the promotion and maintenance of the Centre\xe2\x80\x99s positive public image
- Support/assist the effective launch and delivery of seasonal changes and promotion activity
- Responding to customer comments/messages on our active Social Media platforms
- Finance
- Responsible for the daily accounting of Centre sales
- Guarantee accurate balancing of accounts and report figures to the finance team
- See that daily and weekly financial procedures are correctly completed
- Ensure booking and POS systems are utilised accurately to confirm daily accounting
- Confirm appropriate stock control measures are in place to maximise profit, minimisewastage and control costs
- Review and develop Centre revenue streams to maintain margins, profitability and staffresources
- Accountable for the P&L related to operational
- Strategy
- Work in synergy with Senior Management to optimize operations by developing efficient systems, team structure and processes.
- Responsible for implementing Incentive scheme in the Centre
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Job Detail
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Job IdJD1668890
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned