Job Description

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Job Summary:

The CCTV Operator is responsible for monitoring the hotel's security cameras and surveillance systems to ensure the safety and security of guests, employees, and property. This role involves maintaining real-time observation of security footage, responding to incidents, and alerting security or management as needed.

Key Responsibilities:

Monitor Surveillance Systems:

Continuously monitor live video feeds from CCTV cameras throughout the hotel, including entrances, lobbies, hallways, parking lots, and other key areas.

Report Suspicious Activity:

Identify and report any suspicious behavior, incidents, or emergencies to security or hotel management.

Incident Documentation:

Record and document incidents observed on the CCTV footage for future reference or investigations.

Respond to Alerts:

React promptly to alerts or alarms from security systems (e.g., motion detectors, door sensors) and escalate situations to the appropriate personnel.

Assist in Investigations:

Assist hotel security or law enforcement in reviewing footage for incidents such as theft, vandalism, or accidents.

Maintain Equipment:

Ensure all CCTV equipment is functioning properly and report any malfunctions or maintenance needs.

Support Emergency Protocols:

Be prepared to assist in the implementation of emergency protocols, such as evacuations or lockdowns, based on real-time observations.

Collaborate with Security Team:

Work closely with hotel security personnel and other departments to maintain a secure environment.

Protect Guest Privacy:

Ensure all monitoring is done in compliance with privacy regulations and hotel policies.

Qualifications

Requirements:

Attention to Detail:

Strong observational skills with the ability to detect unusual behavior or potential threats.

Communication Skills:

Clear communication skills to report incidents and collaborate with the security team or management.

Problem-Solving:

Ability to react quickly and effectively in high-pressure situations.

Knowledge of Security Protocols:

Understanding of safety procedures and emergency response practices.

Working Conditions:

The CCTV Operator may be required to work in rotating shifts, including nights, weekends, and holidays. The role involves sitting for extended periods and working with monitoring equipment in a control room environment.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.