About Mumzworld Founded in 2011, with the vision of making a mother\xe2\x80\x99s life easier, Mumzworld has pioneered a revolutionary and gold standard e-commerce shopping experience for all things mother, baby and child in the Middle East region. Today, Mumzworld prides itself with being the premier, trusted and definitive source of mother baby and child products in the region, with the largest unique range of products. Mothers are at the heart of our brand. We not only strive to ensure that they make the most informed purchase decisions and receive a delightful, seamless and unique online experience, but also that they are empowered and engaged by the most supportive bilingual community. From the region, and for the region, we have impacted a community of over 2,000,000 Mumz and growing. Mumzworld has received numerous international and regional awards, anchoring it as the leader in its space. We are always on the lookout for the smartest, most ambitious talent who share our vision to build a best in class vertical ecommerce business, who are interested in contributing to the larger community and who believe that the only way to build great businesses is by being smarter, faster and more innovative than anyone else. We look for team players who are modest, understated, yet create a loud impact with their results. If that is you, we\xe2\x80\x99d love to chat. Here\xe2\x80\x99s a snapshot of what your responsibilities would include:

• Following predefined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
• Reporting audit results and communicating them to others within the organization.
• Analyzing the data and identifying new trends/patterns.
• Identifying generic patterns in cx escalations and to be translated into guidelines and SOPs to improve the overall escalation process.
• Providing feedback to streamline existing processes and helping the team achieve more consistent results with high quality.
• Establishing, measuring & meeting service level agreements, improving the performance & quality of the processes & managing complex operational concerns.

Your skills would include:

• Strong Analytical & Excellent communication skills (verbal and written) & should be able to articulate thoughts clearly: both verbally & written form.
• Be detail-oriented & well organized, capable of handling multiple projects at once, and deal with rapidly changing priorities in a fast-paced environment.
• Experience in a highly analytical, results-oriented environment.
• Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
• Highly proficient in Microsoft Office and Windows-based applications.

Preferred Qualifications:

• Bachelor\'s degree required or work experience.
• Excellent verbal and written communication skills in English and Arabic.
• Knowledge in Excel, SQL, and Macros would be a plus.
• Experience with e-commerce, retail, advertising, or media would be an advantage.

Job Type: Full-time Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)