Job Description

Primary Responsibilities

o Assist the Store Lead, shift lead as needed

o Works as service attendant-cashier in their shift as default.

Operational duties

o Check the food quantity and quality of current inventory and upon reception of new items

o Ensure the product quality being served is up to Oakberry's standards

o Help in receiving items from suppliers that deliver directly (if required) and sign the delivery receipt.

o Restock of items and handles delivery and inventory

o Rotate inventory products using the First In First Out method

o Implement the waste management requirements according to the set rules (e.g. record and dispose of expired products according to Qatar's regulations), and fill in the waste management sheet

o Perform cleaning duties, such as sweeping and mopping floors

o Maintain cleanliness of work area, including machines, organize workplace for packaging that complies with HACCCP requirements.

Food Preparation

o Know how to use acai machines and layer the order items appropriately

o Know how to cut fruits appropriately and design them on top of each cup

o Follow health and safety procedures throughout each order preparation

o Follow the food preparation as per Oakberry standard.

Customer service

o Greet customers when entering or leaving the store, offer assistance as needed.

o Present the menu and explain to guests how various menu items are prepared, describing ingredients and preparation methods.

o Take acai orders from guests accurately

o Inform guests of menu changes and daily specials

o Make recommendations they genuinely feel the guests will enjoy

o Cross-sell and up-sell products

o Introduce loyalty program, assist the customer as needed.

o Brand greeting message to mention-

"Enjoy your Oak"

when handing the order to the customers.

o Respond promptly and courteously to correct any problems

o Monitor and observe guest customers experience to ensure guests are satisfied

o Resolve customer complaints, guide them and provide relevant information

o Answer telephone calls promptly

o Be knowledgeable on the concept and acai products to explain to customers

POS System / Cashier:

o Manage transactions with customers using the POS

o Utilizes register system to record appropriate sales and administer the guest payment process.

o Scan/punch in the product and ensure pricing is accurate

o Repeat back the guest's order to ensure accuracy

o Collect payments whether in cash or credit

o Issue receipts, refunds, change or tickets

o Redeem stamps and coupons for loyalty program

o Handle merchandise returns and exchanges

o Handle End of day sale report to make sure it is accurate and put the day's cash in an envelope

Deliveries/ Take Out Orders:

o Know how to receive orders from delivery partners and add them on the POS in a timely manner

o Dispatch orders for delivery partners

o Check dispatched orders are correct

o Respond to any issues from delivery partners

Required Tools & Technical Skills:

o Function of Cash registers, printers

o Point-of-sale terminals and workstations, receipts printer

o E-mail software (Microsoft Outlook)

o Inventory management software (Excel sheet)

o Office suite software (Microsoft Word, Powerpoint, Excel)

o Bar code reader equipment

o Credit card processing machines

Job Type: Full-time