Job Description

Knowledge of Micros Welcomes guest by greeting them, in person or on the telephone; answering or referring inquiries. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed. Greet guests as soon as they arrive at the reception, and process they requests Create and manage both digital and hardcopy filing systems for all documents related to the reception operations Prepare membership cards for new members Deal with bookings by phone, e-mail or face-to-face Complete procedures when Guests arrive and leave Take and pass on messages to Guests Deal with special requests from Guests Answer questions about what the beach offers and the surrounding area Deal with complaints or problems Answer telephone calls and take messages or forward calls Check visitors in and direct or escort them to specific destinations Inform other employees of visitors' arrivals or cancellations Copy, file and maintain paper or electronic documents and records Manage transactions with customers using cash rand cards Punch guests order and ensure pricing is accurate Collect payments whether in cash or card Issue receipts, refunds, change or tickets Cross-sell items and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the beach Maintain clean and tidy checkout areas Track transactions on balance sheets and report any discrepancies Handle merchandise returns and exchanges
Job Types: Full-time, Part-time

Experience:

* Hospitality Receptionists: 3 years (Required)