Job Description

Identify, specify and implement, through a process of requirements gathering, analysis and solution definition, business automation solutions using SkyChain and related systems across the network and accredited external stakeholders to increase the use and visibility of information, productivity, efficiency and revenue gains.

Support the identification of global business system requirements aligned with those of regulatory authorities and industry standards in areas of Reservations, Internet/web technology, Capacity Management, Pricing and other IATA initiatives and develop business IT systems in line with compliance standards. Follow company approved standards of documenting business requirements and support the testing of developed IT solutions and system implementation. Act as 2nd level and in some cases as 1st level support for users of the application.

Job Outline:

• Follow the approved standard processes of gathering business requirements, analysing and proposing business IT solutions, ensuring all necessary and appropriate documentation pertaining to these requirements is prepared. The same need to be communicated in structured manner through face-to-face meetings to technical Engineers to ensure the desired solution outcomes.

• Liaise with Standards and Procedures/Compliance department and section heads to ensure solutions designed are aligned to regulatory and industry standards. All agreed solutions needs to be documented in detail and signed off by all business stakeholders

• Constantly monitor the development progress of business IT solutions through demo sessions and ensure the development is aligned with the agreed scope of work. The job holder is responsible to escalate to the management any deviations from the agreed scope of work

• Compile and document user acceptance test cases based on the agreed scope of any given new functionality, change request, enhancement or bug fix, to ensure that business IT solution developed is as per agreed specification and of high quality. Test cases need to be exhaustive and scope of the test cases need to cover all impacted areas associated with the development. Documentation of test cases need to meet the corporate standards.

• Facilitate the collation and compilation of the release notes in liaisons with enhancement development owners and IT analyst, ensuring the information is communicated to all users of the SkyChain system and related system prior to a system promote. Support the implementation of business solutions by providing all necessary documentation to the business stakeholders to achieve maximum returns and benefit of the solutions developed.

• Analyse issues and concerns raised by business departments pertaining to system faults, document the analysis and desired solutions for these faults in the fault management system (JIRA). Prioritise the fixes of these faults and monitor development of all such fixes constantly engaging with the IT analysis and developers to ensure desired outcomes.

• Support the audit of network wide usage of automated systems and identify staff, stations that are not using automated systems to its potential and agree development programs and monitor progress, to ensure Emirates SkyCargo gets the return on investment on the various systems implemented. Sometimes due to local practices, off the shelf offerings are not suitable and solutions need to be tailored to provide hybrid systems to cater to local needs. End objective should be to use automation effectively to contain costs and increase revenues.

• Act as second level support for the end user community on functional clarifications. Support users on all functional queries and act as first level support for projects during the cooling period, if required post implementation. Provide workarounds for application functionality to ensure uninterrupted operation. Participate in implementation support of enhancements and projects.

Qualifications:
Degree or Honours (12+3 or equivalent)

Experience:
5+ Years Logistics/Cargo.Other

Knowledge/Skills:

• Degree preferably computer science
• Experience in logistics, air cargo field
• Comprehensive knowledge of the cargo industry preferably in areas of Pricing, Reservations, Internet/web technology or Capacity Management. Knowledge of Cargo IMP and XML messages, protocols preferable.
• Computer literate with good analytical ability and inter-personal skills to understand business system requirements and document the same in company approved standards.
• Communicate end users business requirements in structured functional I.T. terms and specifications to development and technical Engineers
• Good presentation skills preferable.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.