Job Purpose
Plan, Supervise and monitor day to day operational, flight planning and optimization, service compliance objectives and targets for Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo Terminals and Ramp.
Accountable for the planning manpower of the section, supervision of staff, work assignment and distribution, tracking the work progress until completion within specified time norms, handing over incomplete work of 24x7 shifts, in order to achieve highest possible level of service compliance, maximum space utilization and on time performance of flights, conforming to handling ,operational, safety and security standards.
Accountable for maintaining an oversight and supervision of the RFS network control tower on a 24 x 7 basis for smooth running of the same. Responsible for invoice verification and daily/weekly reporting of the spend.
Job Responsibilities
- Ensure with the help of a team of Cargo Handling Assistants & Senior Cargo Handling Assistants productivity targets in different sections such as Build up, Break down, Planning, Ramp, Perishable, Quality & Tracing, Courier, Mail and Cargo Hub Control Centre are achieved.

- Create load plans for all flights based on trim and balance or aircraft for maximum utilisation of space within specified time norms without compromising on operational safety standards.

- Give direction to Shift Duty staff for any problems anticipated or faced in order to ensure load plan executed most efficiently.

- Issue claim tracers, conduct surveys and compile discrepancy reports for all claims to minimise Company\'s liabilities.

- Supervise acceptance, handling and delivery of import, export and transfer cargo and documents to ensure adherence policies and procedures and facilitate optimum operating efficiency, service and product quality standards.

- Ensure optimum and effective use of resources keep check on OT levels of FTE staff.

- Ensure at all times, that the handling of time and temperature and pharmaceutical shipments demonstrates compliance to the European Union Good Distribution Practice (EU GDP) requirements.

- Supervise inbound and outbound cargo, mail, courier, special loads movement co-ordinate requirements with designated responsible representatives of Ground Handling Agent for Ramp Services.

- Ensure and maintain accuracy of information on cargo products in Skychain to facilitate wide service delivery and planning requirements.

- Collate and process data from various sources into appropriate database.

- Design, develop prepare comprehensive range of MIS reports based on the collated data so as to provide information.

- Ensure all pre-flight and post-flight documentations are raised properly and correctly.

- Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of dangerous goods and special loads for safety of aircraft, personnel, and passenger.

GDP Specific:
- Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of Cargo Customs & Security Authorisations Supervisors.

- Ensure all required shipment data provided to the relevant authorities prior to loading the shipment on the aircraft from its origin station. Ensure goods bound to/via PLACI countries are only permitted to be carried upon receipt of an approval from the relevant authority.

- Timely intervene, review and evaluate all master and house airwaybills additional data requested such as RFI (request for information) and RFS (request for screening) and source the information from the system, documents, origin station or shipper/agent and furnish to the authorities as and when required. Such shipments must be temporally kept on hold until a positive feedback is received from the authorities.

- All DO NOT LOAD requests are immediately acted upon and ensure such shipments are removed from the flight and safely secured in coordination with the stations and reported to the relevant authorities.

- Monitor the compliance dash board and take timely action on pending cases to ensure appropriate clearance received or missing details intercepted and corrected to avoid last minute operational impacts, shipment offload, ULD with multiple shipments offload or flight details.

- Monitor Emirates SkyCargo internal trade compliance system and take timely action to stop or approve the hits on Regulatory Sanctions, Dual Use Goods, denied party screening and embargoed shipments.

- Timely action all communication related to day to day functioning of PLACI and trade compliance related queries to ensure stations and customers are not impacted with execute their shipments.

RFS Specific:
- 24/7 monitoring of RFS Control Tower being the first level escalation point of contact with outstations, internal and external stakeholders for Daily tracking and execution job orders with diligent surveillance on unusual activities to maintain strict SOP in revenue related affairs.

- Attend and resolve queries raised by Capcon, Caprice and other stakeholders in the network and Identify exceptions and escalate to respective business managers and ensure smooth operation of the shift and ensure every RFS movement is followed up and recorded in the shift.

- Assist as mediator between Trucking cos. and stations regarding any issues needing urgent attention and resolve discrepancies with different operations of Skycargo \xe2\x80\x93 Tracing team, SkyChain support and Warehouse Acceptance team \xe2\x80\x93 in resolving discrepancies. Work closely with RFS Controller to assist in truck rate data capture in STAR as per conditions of the Contract.

- Invoice Processing: review and ensure invoices are validated accurately and that services were consumed and certified for payment as per contractual conditions. Further, manage supplier payment queries, disputes, exceptions, resolutions and identify continuous improvement opportunities to streamline billing and payment process.

- Financial accounting & reporting: prepare monthly and year end accruals for all service providers and submit to Accounts Payables and apply penalties, wherever applicable and prepare monthly trends/segments reports to identify variance against forecast. Undertake periodic re-forecasts if required.

Qualifications/Knowledge/Skills
Qualifications:
- 10 yrs schooling or equivalent

- Experience:

- 3+ yrs Logistics/ Cargo Air Cargo

Knowledge/skills:

Experience in Air Cargo:
- In depth knowledge of Cargo Operations Procedures, Cargo Acceptance Procedures, Dangerous Goods, Live Animals, ULDs and stock control procedure (Cat-8).

- Ability to demonstrable high level of knowledge and competence in Good Distribution Practice (GDP) acquired through experience and training.

- Ability to collate and analyse various relevant tonnage, revenues and yield and market information data from different sources.

- Ability to work independently based on guidelines provided and guides the Senior Cargo Handling Assistant as applicable.

- Good knowledge in the application of Air Cargo rating rules and regulates Cargo load and planning.

- UAE Driving license (preferable) .

- Advance cargo courses.

Experience in RFS:
- Have a good understanding of road feeder services business, including international and cross-border rules within different parts of the world.

- Focus On-Time Delivery as per itinerary or promise to customer.

- Must have a knowledge of road transport and most efficient and direct routings as well as industry wide costing standards and principles affecting decisions related to road transport.

- Identify and quantify opportunities in road transportation that minimize costs and improve services.

- Thorough knowledge of SkyChain functionalities and preferably STAR.

- Preferable experience in managing a team and ability to train and supervise a shift.

- Have skills in conflict resolution and negotiation with effective, clear and persuasive oral and written communication skills.

- Must have a high level of competence in PC applications.

- Have skills in prioritizing workloads and stress management.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Emirates SkyCargo