1. Provide technical support for SAP DBM users by addressing and resolving help desk tickets on time and on efficient manner.
2. Research and provide information in technical trends for various DBM application areas such as : installed Base, Service Contract/ service order Management/ Warranty/ Case management / Interaction Center/ Field Application ( Mobile)/Analytics.
3. Design, implement and configure minor to major functionalities in SAP DBM service.
4. Follow up with DBM Section and Finance data owners to fix data issues or to re-assign responsibilities.
5. Seek ways to apply technology to business processes, with specialization DBM.
6. Documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts.
7. Ensures that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct.
8. Manage design process, implementation and ongoing enhancements for the overall SAP DBM module.
9. Analyze the document requirements and design solutions for the business process scenarios by means of interviews, workflow analyses and facilitated discussions with users.
10. Realize the technology solution in order to fulfill business requirements, including design frameworks, documentation and proof of concept needs while adhering to documentation, configuration, security, development, and testing standards and guidelines.
11. Translate business requirements into detailed functional specification design and interface design documents for development, testing and implementation.
12. Create and maintain testing scripts in SAP Solution Manager.
13. Review and approve deliverables in coordination with client business stakeholders.
14. Analyze existing custom developments, objects, modifications and evaluate the impact of changes on them.
15. Determine business requirements and troubleshoot issues in coordination with the users.
16. Keep track of customer satisfaction and provides input and assistance to other IT projects related to ERP as required.
17. Analyze SAP middleware functions including BDOC architecture, replication, message queues, and request processing.

• Prepare periodic and ad hoc reports and presentations.
• Document and maintain records of activities and process workflows on SAP.
• Adhere to Al-Sayer Group policies and health and safety regulations.
• Perform other duties as requested by management.