Job Description

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This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.

Job Summary/Purpose

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Job Summary/Purpose:

Perform diagnosis and determine warranty claims for vehicles.

Job Responsibilities

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Responsibilities:



? Operational:

1. Inspect vehicles marked for warranty claim.

2. Diagnose vehicles for manufacturing defects or fault on account of poor workmanship, prepare and submit report to direct manager.

3. Collect faulty parts from the Foreman, label and store and tag for future reference.

4. Follow up with the assigned branches for the recalled cases as per the notification received from TMC to avoid any legal and/or technical consequences.

5. Invoice and prepare warranty claim with labor operation number, spare parts number, and failure cords as per the SOPs of TMC.

6. Verify and prepare warranty claims using SAP Warranty portal on regular basis.

7. Confirm warranty claim parameters and exact limitations of claim submission to avoid claim Rejection.

8. Ensure delivering and highlighting important facts about updates and new service bulletins and technical information to the branch managers and supervisors. ? Prepare periodic and ad hoc reports and presentations.

? Document and maintain records of activities and process workflows on the internal communication portals.

? Adhere to Al-Sayer Group policies and health and safety regulations.

? Perform other duties as requested by management.

Education - Primary

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Experience - Primary

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Education - Alternate

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Experience - Alternate

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CPC Experience

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Lingusitic Abilities

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Techno-Functional Competencies

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B-SMS - Warranty
B-Warranty Policy
B-Document Archival, Security and Management
B-Vehicle Components and Accessories - Warranty
B-Warranty Process and Procedures
B-Business Writing
B-MS Excel
B-Automotive Technical Support
B-Policies and Procedures
B-E Synergy
B-MS Word
B-Products and Services

Behavioral Competencies

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5 - Customer Orientation
5 - Achievement Orientation
5 - Impact and Influence
5 - Execution Excellence
5 - Personal Effectiveness
5 - Problem Solving

Certifications

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The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.