Job Description

We are looking for a proactive and detail-oriented Camps Coordinator to join the team at ESM and take the lead in managing the daily operations, communication, and administration of our camp programmes. You'll play a key role in ensuring seamless customer service, smooth coordination with internal departments, and high-quality delivery of our seasonal camps.

This role is perfect for someone who thrives in fast-paced environments, is solutions-focused, and enjoys engaging with both clients and internal stakeholders. If you're organised, efficient, and passionate about operational excellence, we want to hear from you.

Key Objectives

Handle all camps enquiries via emails, phone, website, and respond in a timely manner Maintain clear communication with Relationship Managers and other relevant stakeholders Resolve customer issues, manage complaints, and gather feedback Manage and direct inbound calls and emails during non-camp periods Respond promptly to messages via Trengo during pre, during, and post camp operations Liaise with Finance for camps-related matters including payroll processing Ensure compliance and documentation for all camp staff including external coaches Manage refund procedures and liaise with internal and external stakeholders Ensure customer details are up to date on relevant IT systems Maintain accurate filing systems for camp venues and allocated staff Oversee procurement tasks including raising POs in line with company procedures Ensure website information is accurate and up to date Coordinate with Marketing for timely communication and execution of camp promotions Ensure adherence to company policies and values Support the wider team with additional duties as assigned

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

Degree in Management, Administration, or related field

Desired Experience

1-2 years in customer service, administration, or events coordination

Job-Specific Knowledge & Skills

Excellent verbal and written communication Strong organisational and time management skills Ability to handle pressure and prioritise tasks Customer service focus Administrative and IT skills Proactive and solution-oriented mindset Strong attention to detail

What We Offer

A monthly salary ranging from AED 6,000 to AED 7,000 inclusive of all allowances Annual flight allowance Private medical insurance End of service benefit Access to lifestyle discounts

How to Apply

If you are ready for this exciting challenge, please email careercamps@esm.ae, quoting reference

EC-Jul25

. Please include your covering letter, your CV, and any relevant supporting documents or certifications.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED6,000.00 - AED7,000.00 per month

Application Deadline: 09/08/2025
Expected Start Date: 01/09/2025