Job Description

Job Purpose

The

Camp Helpdesk / Admin Officer

is the primary point of contact for all resident service requests, complaints, and administrative support activities. The role ensures accurate documentation of check-ins/check-outs, updates occupancy records, manages complaint tracking, and supports smooth daily camp operations in coordination with Accommodation, Housekeeping, Maintenance, Laundry, Catering, and Security departments.

Key Responsibilities

1. Helpdesk & Resident Support

Serve as the

first point of contact

for residents regarding queries, complaints, and service requests. Log all complaints in the

Camp Complaint Register (ERP/Excel)

with time stamps, category, and priority. Assign complaints to respective department supervisors and follow up until closure. Provide complaint status updates to residents and ensure timely resolution as per SLA.

2. Check-In / Check-Out & Occupancy Management

Manage complete CI/CO process for residents, including room allocation and handovers. Maintain accurate

daily occupancy reports, man-day records, and room allocation lists

. Ensure CI/CO data is verified with client HR/Admin and cross-checked for billing purposes. Issue and control

room keys, ID cards, and access tags

.

3. Documentation & Record Control

Maintain files and registers for

CI/CO logs, daily reports, visitor logs, complaint logs, and key control logs

. Ensure all records are consistently updated and audit-ready. Prepare daily and weekly reports for submission to the

Camp Manager

.

4. Coordination & Communication

Coordinate with

Housekeeping, Maintenance, Catering, Laundry, and Security

to support operational requirements. Follow up with supervisors on pending jobs and escalate unresolved complaints. Communicate professionally with client representatives, residents, and internal teams.

5. System & Administrative Tasks

Update ERP/FMS/Excel trackers for CI/CO, occupancy, and complaint status. Maintain Helpdesk email and WhatsApp communication channels. Prepare notices, memos, and communication boards for residents when required.

Skills & Competencies

Strong communication and customer service skills Proficiency in

MS Excel, ERP, and email communication

Good documentation and record-keeping abilities Problem-solving approach with calm attitude under pressure Multi-tasking and time management skills Professional, polite, and resident-focused behavior

Qualifications & Experience

Diploma/Degree in

Administration, Hospitality, or Business (preferred)

2-5 years' experience

in helpdesk, camp admin, or front office roles Experience in camp environment or facilities management preferred Basic knowledge of ADNOC/Accommodation standards is an advantage

Key Performance Indicators (KPIs)

On-time complaint logging and closure follow-up Accuracy of occupancy and CI/CO data SLA adherence and escalation compliance Resident satisfaction feedback Daily/weekly reports submitted on time
Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED1,700.00 per month