Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\'s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Liaising with the Activities Coordinator to determine bookings and any special requirements for guests and visitors.
• Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
• Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort; its animals, plants and trees, bird life, archeological heritage and marine life.
• Guiding and delivering tourism activities incorporating (but not limited to archery, mountain biking, swimming, snorkeling, kayaking, cycling, sunset boat trips, wild life drives and all other related tourism activities as directed by the Tourism Services Manager.
• Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment as directed by the Tourism Services Manager.
• Delivering specialist equestrian tuition, instruction and guiding to guests and visitors including (but not limited to) pony and horse trekking, horse riding tuition to include all levels of ability and other specialist equestrian related activities as directed by the Activities Coordinator - Equestrian, Tourism Services Manager.
• Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
• Any other duties associated with your position in order to meet the needs of the business.

Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information

Relocate to remote area

Minor International