Job Description

We're Hiring: Call Centre Supervisor @ uniCare Medical Centre, Dubai

Are you a people-focused leader with a passion for service excellence?
uniCare Medical Centre is looking for an experienced

Call Centre Supervisor

to lead our customer service team and ensure a seamless patient experience through efficient call centre operations.

In this role, you will oversee day-to-day call centre performance, mentor agents, and drive service quality in alignment with uniCare's commitment to patient satisfaction and care excellence.

Key Responsibilities

Supervise and manage daily operations of the call centre team. Monitor call flow, agent performance, and adherence to KPIs. Ensure all patient inquiries, appointment bookings, and service requests are handled promptly and professionally. Train, coach, and motivate call centre staff to deliver exceptional service. Prepare performance reports and identify areas for improvement. Coordinate with clinical and administrative departments to resolve escalated issues. Ensure compliance with uniCare's policies, procedures, and service standards.

Requirements

Bachelor's degree or equivalent qualification. Minimum 2-3 years of experience in a healthcare call centre, in a supervisory role. Excellent communication, leadership, and problem-solving skills. Strong knowledge of patient appointment systems and call centre software. Ability to work under pressure while maintaining a calm and professional demeanor. Fluency in English is required; Arabic or Hindi/Urdu is an advantage.

Why Join uniCare?

Be part of a reputable healthcare organization committed to excellence in patient care. Collaborative work environment with opportunities for career growth. Continuous professional development and training support.
Job Types: Full-time, Permanent

Pay: From AED1.00 per month