Job Description

Job Title

Call Centre Representative - Dermatology/Aesthetics

Location

Sabah Al Sakban Medical Centre, Najda Street, Abu Dhabi

Key Responsibilities

Patient Communication

: Answer incoming calls, provide accurate information on dermatology/aesthetic services, treatments, and policies.

Appointment Scheduling

: Manage booking, rescheduling, and cancellations specifically for aesthetic procedures such as Botox, fillers, lasers, skin consultations, etc.

Patient Support

: Guide callers on pre-treatment preparations (e.g., patch tests, skin care regimens) and post-treatment care recommendations.

CRM & Documentation

: Enter and update patient details, maintain accurate call logs, and document treatment histories.

Team Liaison

: Coordinate with aesthetic practitioners, nurses, and admin staff to relay updates on appointment availability and patient notes.

Upselling & Cross?Selling

: Identify opportunities to promote additional treatments, packages, or skincare products relevant to dermatology clients (following clinic-approved scripts).

Complaint Resolution

: Handle patient concerns with empathy, escalating to supervisors when necessary.

Performance Monitoring

: Achieve and report on metrics such as call volume, handling time, and patient satisfaction.

Qualifications & Skills

Language Proficiency

: Fluent in

Hindi

and

English

, both written and spoken.

Healthcare Call Centre Experience

: 1-3 years, ideally including exposure to dermatology or aesthetic services.

Dermatology/Aesthetic Knowledge

: Familiarity with common treatments, prep and aftercare, and terminology in aesthetics.

Technical Skills

: Comfortable with appointment systems, CRM platforms, and Microsoft Office tools.

Customer Service

: Highly professional, patient-oriented, with strong interpersonal and multitasking skills.

Communication

: Clear, empathetic, and accurate information sharing.

Desired Experience

Medical Setting

: Experience in medical or clinic environments, especially within dermatology or aesthetic contexts.

Call Centre Metrics

: Comfortable with meeting KPIs such as call volume, response time, and quality assurance.

Typical Salary Range

Salaries for similar roles in Abu Dhabi's medical centres tend to range from around

AED?2,500 to AED?3,000

per month, depending on experience.

Sample Job Summary

We're seeking a dedicated Call Centre Representative at Sabah Al Sakban Medical Centre to manage front-line patient communications for our dermatology and aesthetic services. The ideal candidate brings strong call centre expertise, excellent bilingual communication skills, and a keen interest or experience in aesthetic procedures. You'll not only facilitate appointments and inquiries, but also contribute to enhancing patient satisfaction through clear guidance and personalized support.

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Experience:

derma/aesthetic: 1 year (Required) call centre: 1 year (Required)
Language:

hindi (Required)
Location:

* Abu Dhabi (Required)