Job Description

Position Overview:

The Call Centre Executive

(Arabic Speaker)

will be the first point of contact for clients, managing inbound and outbound calls for a cosmetic and aesthetic centre. The role involves providing accurate information about treatments and services, scheduling appointments, and ensuring an excellent client experience.

Key Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner. Provide detailed information on cosmetic, dermatology, and aesthetic treatments. Schedule, confirm, and reschedule appointments using the clinic's booking system. Manage inquiries through phone, WhatsApp, and email channels. Follow up with clients regarding their appointments, treatments, and feedback. Coordinate with the front desk and medical team for smooth client flow. Maintain accurate and updated client information in the CRM system. Support promotional campaigns by reaching out to potential leads and clients. Handle customer concerns and complaints with professionalism and empathy. Ensure client confidentiality and compliance with clinic policies.

Qualifications & Skills:

Minimum

2 years of experience

in a

cosmetic, dermatology, or aesthetic clinic

(mandatory).

Fluent in Arabic and English

(spoken and written). Excellent communication and interpersonal skills. Strong customer service orientation and professional telephone etiquette. Ability to multitask and perform well under pressure. Familiarity with

CRM or clinic management software

. Pleasant personality and positive attitude.
Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Language:

* Arabic (Preferred)