Call Center Representative
Job Description
Job Responsibilities:
Receive customer queries, requests, and complaints from all distribution channels by answering inbound calls and logging details into the workflow system to ensure accurate documentation and efficient resolution.
Handle client queries and requests by coordinating with relevant departments, tracking progress, and ensuring timely follow-up to provide prompt and effective customer support.
Communicate with clients expressing a desire to cancel their policy by discussing their concerns, offering suitable solutions, and attempting retention strategies to preserve business and customer relationships.
Provide requested documents and letters by retrieving relevant information from the system and ensuring compliance with CSC responsibilities to meet customer needs efficiently.
Update client information in the database by verifying details and making necessary changes to ensure accurate records for future communication.
Follow up on assigned projects by tracking progress, coordinating with stakeholders, and adhering to deadlines to support operational efficiency and service improvements.
Required Qualifications:
1 - 3 years of experience in customer service, preferably in a call center environment Bachelor's degree in business administration, Communications, or a related field
To apply for this vacancy, please fill out the form below
Personal Details
Applicant Full Name Date of Birth Gender *
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Contact Details
Governate *
Cairo
Giza
Alexandria
Qalyubia
Dakahlia
Sharqia
Gharbia
Menoufia
Beheira
Kafr El-Sheikh
Damietta
Port Said
Ismailia
Suez
North Sinai
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Beni Suef
Fayoum
Minya
Assiut
Sohag
Qena
Luxor
Aswan
Red Sea
New Valley
Matrouh
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Educational Qualifications
University Major
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Job Detail
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Job IdJD2179714
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEG, Egypt
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EducationNot mentioned