Job Offer: Call Center Representative (Minimum of 2 years Clinic Experience Required)
Location: Dubai, United Arab Emirates, Jumeirah, Al Wasl Road
Clinic: Elora Aesthetic Polyclinic
About Us
Elora Aesthetic Polyclinic is a premium multi-disciplinary clinic located in Jumeirah, Dubai, offering advanced Aesthetic,Surgical, Dental,Physiotherapy and wellness services. We pride ourselves on delivering exceptional patient experience, luxurious atmosphere, and professional excellence.
Position Overview
We are looking for a Call Center Representative with previous experience in medical or aesthetic clinics. The ideal candidate will handle patient inquiries, appointment scheduling, follow-ups, and provide outstanding customer service that reflects the clinic's high standards.
Responsibilities
Answer incoming calls, WhatsApp messages, and online inquiries professionally and promptly
Schedule and confirm patient appointments and follow ups using clinic CRM system
Provide accurate information about services, offers, and doctors' availability
Follow up with patients regarding their bookings, feedback, and after-care
Maintain confidentiality and professionalism at all times
Coordinate closely with the reception and marketing teams to ensure smooth communication
Responsible platforms are: Website, Email, WhatsApp, Instagram Direct message and phone calls.
Requirements
Proven experience as a Call Center Representative or Receptionist in a medical or aesthetic clinic (minimum 2 year preferred) + good standing certificate
Strong communication skills in English and Arabic
Customer-oriented attitude and ability to multitask
Familiarity with clinic software and CRM systems
Pleasant, confident phone manner and professional presentation
Job Type: Full-time
Pay: Up to AED7,000.00 per month
Experience:
Clinics : 2 years (Required)
Language:
ARABIC (Required)
License/Certification:
* Good Standing Certificate (Required)
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