Job Description

Role Overview

We are seeking a highly motivated, bilingual (Arabic and English speaking)

Call Center Representative

to manage personal follow-ups and lead engagement for upcoming seminars scheduled in UAE & Saudi. Your role will be critical in ensuring target attendance is achieved by building rapport, following up on interest, confirming registrations, and reducing drop-off.

Key Responsibilities:

Lead Follow-up & Funnel Engagement:

Call and personally follow-up with key leads and non-responders. Initiate LinkedIn cold outreach for target professionals. Engage with shortlisted high-quality leads 3-5 days before the event with a structured call. Track and manage leads through all funnel stages: Cold Prospecting. Interest & Follow-up. Warm Leads / RSVP Confirmed. Engaged (Call/Email/WhatsApp Sent). Confirmed Attendance. Attended / No-Show. Maintain updated records on Google Sheets/CRM system for management visibility.
Communication Management:

Conduct scripted calls (Arabic + English) for: RSVP Confirmation. Information Clarification. Rapport Building. Event Reminder. Send soft reminders via: WhatsApp. Email. SMS.
Message Personalization:

Customize messaging based on lead profile to ensure relevance. Adapt tone and response handling depending on audience type (senior-level finance professionals, business owners, etc.).
Target Responsibilities:

Seminar 1: Secure minimum 60-70 attendees Seminar 2: Secure minimum 100-120 attendees

Requirements:

Fluent in Arabic and English (spoken and written). Strong communication and interpersonal skills. Familiarity with CRM/Google Sheets for updating daily progress. Experience in sales calling, event telemarketing, or customer engagement. Ability to work flexible hours especially closer to event dates. Professional and pleasant phone manner. Experience in communicating with senior professionals is a plus.

Preferred Experience:

Previous experience working in event marketing or lead nurturing campaigns. Tele-calling in financial, investment, or consulting sectors is a plus. Understanding of funnel-based lead management strategy.

Location:

Onsite / UAE-based - Dubai Office

Job Type:

Project-based (with possible extension based on performance)

Project Based Salary:

AED 3K-4K (from 12th August to 25th Sep) - (40-45 Days)

Working Hours:

Weekdays: 9 AM - 6 PM Weekends: Active follow-ups required during the last week leading up to the event. Extended Hours: Flexibility to support during late hours in the final 3-4 days before the seminar
Job Types: Full-time, Contract
Contract length: 40-45 days

Application Question(s):

Are you fluent in both Arabic and English (spoken and written)? Yes/ No Are you currently in Dubai, UAE? Yes/ No What's your visa status and when is it going to expire? How soon you can join in days? Do you have experience in event telemarketing, sales calling, or customer outreach? Yes/ No Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No This is a project-based role for 40-45 Days, project based salary between AED 3000 - 4000. Do you fully agree and accept these terms? Yes/ No Are you comfortable working flexible hours, especially during the final days leading up to the event? Yes/ No * We must fill this position urgently. Can you start immediately? Yes/ No