Call Center Representative

Dubai, DU, AE, United Arab Emirates

Job Description

Job Summary:

We are seeking a motivated and customer-focused Call Center Representative to join our company. In this role, you will serve as the first point of providing assistance, answering inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, patience, and the ability to handle calls in a fast-paced environment.

Key Responsibilities:



- Answer incoming calls and respond to customer inquiries in a professional and timely manner.

- Provide detailed information about our mobile tyre services.

- Assist clients with scheduling appointments for servicing their cars.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with team members to resolve customer issues and improve service delivery.

- Follow up with clients to ensure satisfaction and address any additional needs.

Qualifications:



- Good educational background; additional education or certifications in customer service.

- Previous experience in a call center or customer service role, preferably in sales.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to details.

- Proficiency in using customer relationship management (CRM) software and basic office applications.

- Ability to work flexible hours, including evenings and weekends if necessary.

Job Type: Full-time

Pay: From AED2,500.00 per month

Experience:

* Call Center Representative: 2 years (Preferred)

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Job Detail

  • Job Id
    JD1897703
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    26475.0 33524.0 USD
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned