Job Description

Call Center Agent (English/Arabic)

We are seeking a Bilingual Call Center Agent (English/Arabic) with automotive industry experience and a strong background in tele-sales to join our team in Dubai. The ideal candidate will be confident, customer-focused, and capable of managing multiple communication channels efficiently.

Key Responsibilities:

Handle inbound and outbound calls, chats, and emails in both Arabic and English. Provide exceptional customer service and support, with a focus on automotive-related queries and services. Engage in tele-sales activities, including lead follow-ups, product promotion, and closing sales. Maintain detailed records of customer interactions and ensure timely follow-up on open cases. Escalate unresolved issues to the appropriate internal teams. Work effectively within a 24/7 rotational shift schedule.
Requirements:

Fluent in Arabic and English (spoken and written). Minimum 1 year of call center experience (preferably in lead generation, automotive industry, or tele-sales). Excellent interpersonal, communication, and problem-solving skills. Ability to work under pressure in a shift-based environment. Immediate joiners are highly preferred.
Job Types: Full-time, Permanent

Pay: AED3,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

If selected, can you join immediately?
Experience:

call center experience in automotive industry or tele-sales): 1 year (Required)
Language:

Do you speak fluent Arabic (Required) * fluent English (Required)