Handle inbound and outbound customer calls in a professional and friendly manner.
Provide accurate information about company products, services, and policies.
Resolve customer queries, complaints, and issues efficiently.
Maintain customer records by updating call details and feedback in the system.
Follow communication scripts and standard operating procedures.
Assist customers with order processing, appointment bookings, or service requests.
Escalate complex issues to the supervisor or related department when required.
Achieve daily/weekly call handling targets and quality benchmarks.
Maintain a high level of customer satisfaction through excellent service.
Participate in training sessions to improve product knowledge and communication skills.
Requirements:
Proven experience as a call center agent or customer service representative (preferred).
Excellent communication skills in English; Tagalog is an advantage.
Strong listening and problem-solving skills.
Ability to handle stressful situations and manage high-volume calls.
Basic computer skills and familiarity with CRM systems.
Positive attitude, patience, and customer-focused mindset.
Ability to work in shifts if required.
Education:
High school diploma or bachelor's degree (preferred).
Job Type: Full-time
Work Location: Remote
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