to handle customer calls, take and confirm orders, and manage order dispatching to delivery platforms. This role ensures accurate order entry, timely dispatch, and smooth coordination between customers, kitchen, and delivery partners.
Key Responsibilities
Answer incoming customer calls professionally
Take food orders accurately and enter them into the system
Confirm order details, pricing, and delivery information
Follow up on order status and delivery timing
Handle customer inquiries, complaints, and order modifications
Coordinate with kitchen and delivery partners (Talabat, Deliveroo, drivers)
Maintain clear order and call records
Requirements
Previous experience in call center, order taking, or dispatch (F&B preferred)
Strong communication skills (Arabic & English preferred)
Basic computer and POS system knowledge
Ability to multitask in a fast-paced environment
Good problem-solving and coordination skills
Job Type: Full-time
Pay: From AED3,000.00 per month
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