Call Center Operator / Emirati National
Job Description
2.1 Answer calls and respond. 2.2 Handle customer inquiries over the phone. 2.3 Manage and resolve customer complaints 2.4 Provide customers with product and service information 2.5 Enter new customer information into system 2.6 Update existing customer information 2.7 Process orders, forms and applications 2.8 Identify and escalate priority issues 2.9 Route calls to appropriate resource 2.10 Follow up customer calls where necessary 2.11 Document all call information according to standard operating procedures 2.12 Complete call logs 2.13 Produce call reports 2.14 Complying with UMC OSH Policy and rules and regulations. 2.15 Ensure correctly using tools, equipment and personal protective equipment (PPE) in accordance with agreed safe work practices. 2.16 Aware about the reporting of OSH hazards, incidents and issues. 2.17 Ensure application of appropriate risk control measures
Full time
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Job Detail
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Job IdJD1522815
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned