Call Center Officer
Dubai, DU, AE, United Arab Emirates
Job Description
Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our dynamic team. In this role, you will play a key part in delivering a world-class student experience across all communication channels - inbound and outbound, voice and non-voice.
Key Responsibilities:
Handle student inquiries via phone, email, and chat with professionalism and empathy. Coordinate with internal departments to ensure smooth communication and resolution. Provide support in both English and Arabic; strong bilingual skills required. Contribute to telemarketing and telesales efforts when needed. Operate within a shift-based schedule with rotational days off.
Ideal Candidate:
Minimum 2 years' experience in non-voice contact center + 1 year in voice-based support. C2 level English proficiency (C1 acceptable); fluent in Arabic. Typing speed of at least 50 words per minute. Excellent listening, interpersonal, and communication skills. Strong time management, adaptability, and customer-centric mindset. Experience in the education industry is a plus. Preferably based in Dubai.
Qualifications:
Bachelor's degree in a relevant field. At least 3 years of professional experience in a customer service or contact center role. High computer literacy and familiarity with multi-line phone systems.
Why Join Canadian University Dubai?
Join a university that values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping the student journey.
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Job Detail
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Job IdJD2068778
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned