Job Description

:

We are seeking a highly skilled

Call Center Manager

call center operations within the healthcare sector (clinics, hospitals, or medical centers). The ideal candidate will be responsible for overseeing the day-to-day operations of our call center, enhancing patient experience, and ensuring service excellence.

Key Responsibilities:

Supervise and manage daily call center operations efficiently. Lead, mentor, and train a team of call center agents. Ensure high-quality customer service and patient satisfaction. Prepare work schedules and ensure adequate staffing during peak hours. Handle escalated calls, patient complaints, and inquiries effectively. Utilize CRM systems and medical booking software. Monitor team performance and analyze KPIs to improve results. Collaborate with other departments to ensure seamless service delivery.

Requirements:

Minimum of 5 years' experience managing a call center in a

medical or healthcare environment

(clinics or hospitals is a must). Strong leadership and team management skills. Excellent communication in both

Arabic and English

(written and spoken). Ability to work under pressure and resolve issues quickly. Familiarity with medical scheduling systems and CRM tools. Strong reporting and analytical skills. Bachelor's degree in Business Administration or related field (preferred).

What We Offer:

Professional and supportive work environment. Competitive salary and monthly incentives. Opportunities for professional development and training. Medical insurance and other benefits.
Job Type: Full-time

Pay: AED8,000.00 - AED15,000.00 per month

Education:

Diploma (Required)
Experience:

Call Center Manager - Medical Sector: 5 years (Required)
Language:

* Arabic and English (written and spoken) (Required)