Call Center Manager
Abu Dhabi, United Arab Emirates
Job Description
Call Center Manager American Health Connection is expanding our business and has an immediate opportunity for an experienced Call Center Manager in Abu Dhabi. American Health Connection provides patients full-service, virtual central scheduling, and communications services in a call center environment. For more information, visit our website at www.AmericanHealthConnection.com. Come join our team! The Call Center Manager is responsible for creating and managing a call center in the Abu Dhabi region. This includes hiring and training staff, overseeing day-to-day operations, and expanding the company\xe2\x80\x99s experience and operations to the Abu Dhabi region. The Call Center Manager will also be responsible for setting and meeting performance goals and ensuring that the call center provides excellent customer service. Responsibilities:
- Develop and implement the overall call center strategy
- Hire and train call center staff
- Oversee day-to-day call center operations
- Set and meet performance goals
- Ensure that the call center provides excellent customer service
- Analyze call center data and identify areas for improvement
- Develop and implement new call center processes
- Work with other departments to ensure that the call center is meeting the needs of the business
- Maximize the potential of subordinates through coaching, development, and effective performance management methods.
- Track client issues and maintain client correspondence and issue resolution.
- Other duties as assigned.
- Professional English communication skills, including speaking, reading and writing.
- Proficiency in Arabic is preferred.
- Bachelor\xe2\x80\x99s degree in Business Administration, Management, or related discipline preferred
- 3+ years of management operations experience, preferably in a healthcare call center environment.
- Understanding of call center infrastructure and technologies.
- Strong organizational, communication, and leadership skills
- Strong people management and development skills; ability to mentor, coach, and motivate others. Demonstrated ability to identify, create, and deliver effective training.
- Experience in healthcare Electronic Medical Records (EMR/EHR) systems is preferred.
- Project management skills.
- Demonstrated success in developing quality programs to ensure a high-performing call center with superb customer and employee satisfaction that consistently met/exceeded operational service and budget goals and metrics.
- Primary (Preferred)
- healthcare management: 1 year (Preferred)
- Manager, Call Center: 1 year (Required)
- English (Required)
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Job Detail
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Job IdJD1629380
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned