Call Center Executive
Job Description
Job Title: Call Center Executive
Location: Dubai, UAE
Job Summary:
Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.
Key Responsibilities:
- Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
- Provide accurate information about our clinics, services, and policies
- Manage patient complaints and concerns, resolving issues efficiently and effectively
- Collaborate with internal teams to ensure seamless patient experience
- Document patient interactions and maintain accurate records
- Meet or exceed call quality and productivity targets
Requirements & Qualifications:
- Bachelors degree in a relevant field
- 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
- Strong interpersonal and communication skills
- Fluency in English (spoken and written)
- Proficiency in additional languages (Arabic, French, Russian) is a plus
- Excellent problem-solving and conflict resolution skills
Skills Required
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Job Detail
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Job IdJD2154549
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned