Call Center Coordinator/expert

Dubai, DU, AE, United Arab Emirates
SUPER BYTES INFORMATION TECHNOLOGY
10 Current Jobs Openings
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Job Description

A call center coordinator manages the day-to-day operations of a call center, including overseeing agents, monitoring call quality, and ensuring customer satisfaction. They schedule shifts, assign tasks, handle customer complaints, and analyze call center data.

Roles & Responsibilities:



Developing a team of highly professional and motivated Consultants Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies Proactively manage change and coach the team through a change management process Work closely with the team, motivating and coaching them Hosting 1-2-1's and team meetings Ensure training and development plans are maintained for all team members Work with the management team to identify and deliver positive change and business efficiencies Communicate regular reports to all contact centre employees on the sales, service and quality performance of the Contact Centre against targets, ensuring understanding

Skills & Requirement:



Bachelor's degree or Honours. Minimum 3 years in customer service or call centre. Contact Centre experience within depth, demonstrable supervisory experience. Technical knowledge of contact centre regarding CRM/ Dialer in depth. Ability to communicate, negotiate and influence effectively. PC based skills to operate Windows package such as Microsoft Word and Excel. Pro Active candidates required wiling to work.
Job Type: Full-time

Pay: AED3,000.00 - AED6,000.00 per month

Application Deadline: 05/05/2025
Expected Start Date: 05/05/2025

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Job Detail

  • Job Id
    JD1856116
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    47656.0 60343.0 USD
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned
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