Job Description

Call Center And Survey Specialist (UAE National)

The Call Centre and Survey Specialist plays a crucial role in conducting surveys and gathering valuable data from respondents over the phone. This position involves making outbound calls to survey participants, collecting data, and maintaining accurate records. Key Responsibilities:

Make outbound calls to survey participants following a prepared script or questionnaire. Collect and record responses accurately and consistently. Ensure confidentiality and privacy of the collected data. Enter survey data into databases or computer systems. Maintain organized and up-to-date records of survey responses. Address any questions or concerns from participants to maintain a positive experience. Follow predefined survey scripts and guidelines to ensure consistent data collection. Prepare and submit regular reports on survey progress, response rates, and any issues encountered. Ensure compliance with all relevant laws and regulations governing data collection and privacy. Stay up-to-date with industry best practices and emerging trends in survey methodology. Collaborate with team members and supervisors to achieve survey objectives and targets. Provide feedback and insights to improve survey processes and scripts. Qualifications and Skills: Proven experience as a call center agent or similar role. Proficiency in using survey software and data entry tools. Patience and professionalism when interacting with respondents. Understanding of data privacy regulations and compliance. Willingness to adapt to different survey projects and scripts. Seniority Level

Entry level Employment Type

Full-time Job Function

Marketing, Information Technology, and Customer Service Industries

Transportation, Logistics, Supply Chain, and Storage #J-18808-Ljbffr